Our Support

First published on: 6th November 2017

Sometimes we do like to blow our own trumpet here at iKnow Church, and one of the many things we are immensely proud of is the support we offer to all our clients.  We regularly get positive feedback from those who are using iKnow Church and contacted us needing a bit of extra help.  

We’ve had people contact us for all sorts of reasons - and can usually answer the question whilst on the phone. 

Our support team is not based in some remote part of the world, given minimal training and taking days to respond to emails.  Our team is based in Solihull, UK and we know the iKnow Church software inside out so are usually able to deal with a query straight away. In the rare event that we need to look into something in more details we are normally able to come back with the solution in a very short time.

Our company has grown from 1 person and 1 church, to 12+ people and 1,000+ churches today. Here at iKnow Church as the number of churches using our software has grown, so to has our team which has meant that we’ve been able to scale the support that we offer so that we are always able to provide a superior service.  

Here is a reminder of the different support we offer:

Online help section
Video training on demand
Live webinar classes
Email support
Unlimited Telephone support (8.30am - 5.00pm EVERY weekday)

We are grateful to the many churches using iKnow Church and rest assured that we will ALWAYS provide free support should you ever need that extra bit of help or advice.

Powered by Church Edit